SHIPPING IN ASIA ONLY

Customer Care


Terms & Conditions

Shipping

Your order will usually be  shipped within 2 to 3 working days of your purchase. All orders are shipped via Pos Indonesia from our factory, based in Bali, Indonesia.

Orders are typically delivered between 2 to 3 days in Indonesia and within 5 to 7 days for the rest of the World with UPS. The offer is non transferable or redeemable for cash or credit towards any purchase. Valid only on aumrudraksha.com website. The offer is subject to change or expire at any time at the discretion of Aum Rudraksha Designs. 

Aum Rudraksha Designs is not responsible for any customs or import fees. This is up to the destination country and cannot be controlled by Aum Rudraksha designs. Customers must pay any possible fees for the entrance of their goods into their territory. Please contact your country’s customs office for more information on these fees.
If your billing address is in Australia, Europe, Iran, New-Zeland, United States or Japan, and to avoid any customs or import fees, please proceed your purchase directly on our distributors website.

The customer can track their parcel by using the tracking number sent by email as soon as the order is on its way on UPS.

If you have any questions please contact our customer service info@aumrudraksha.com

Payment & Security

The prices displayed on the website are in US Dollars, converted in Euros and Australian Dollars, VAT included, shipping excluded. For your convenience, we have listed the prices in multiple currencies but you will be charged in US Dollars the date the order is made, as it is the only currency we are able to accept. 

Aum Rudraksha Designs is doing its best to guarantee the accuracy of prices on the website, but errors can occur, and it could happen that the price of some products are incorrect. In this case, we will contact you to ask you if you would like to maintain the order at the new price or if you want to cancel the order. Aum Rudraksha designs will not be held responsible for supplying a product whose price is incorrect.

Aum Rudraksha Designs can modify the prices indicated on the website at any time and without advanced notice. However, the new prices will be applicable only to new orders and not to those which have already have been processed. The prices customers are charged are the prices applicable on the date of the order.

Payment of the total price of the products and shipping costs may be made by Visa, Credit Card or Mastercard. The customer must have access to a dedicated banking establishment security space which ensures secure online banking. Aum Rudraksha Designs accepts payments via Paypal. Unfortunately we cannot accept COD (Cash on Delivery), money orders and cheques.

Exchanges & Refunds

Because of Rudraksha specific energetic qualities, we will not accept merchandise that has been worn, used, altered or damaged.

We accept returns of our products with the following conditions:

  • The merchandise must be unwashed, unworn or unused
  • The hangtags must be attached to the product
  • Your original receipt, as proof of purchase must accompany the return

Jewelry pieces that follow those requirements can be returned or exchanged within fourteen (14) days of delivery.

Aum Rudraksha Designs does not cover customs, duty, import charges and transport fees for returns or exchanges.

Please choose carefully as we usually do not give refunds. However we want to satisfy plainly our costumers, we can eventually find a solution depending on your case, by contacting us and explaining your situation.

In the instance where a refund is granted, refunds will only be processed once the product has been received, following the conditions we require in our return policy and approved by Aum Rudraksha Designs.

Refunds can take up to 10 working days to show up on your bank or credit card statement. This is a condition of the financial institutions involved.

Repair

A broken Mala is meant to symbolise a broken cycle. Your Mala accomplished what it was meant for. It's a sign to bring new intentions into your life as your current ones no longer serve you.

While we will happily fix that karmic cycle for you, just remember maybe it's time for you to find a new intention. A new focus of your energies. A new direction to send your love. And have faith that it will take you to a bigger and better place.

Warranty

Due to the energetic qualities of Aum Rudraksha Designs jewellery, we only offer a 30-day Limited Warranty. Our Warranty covers only manufacturing defects, which exclude malfunction or deterioration. Warranty does not include either the discolouration of metals, including the wearing-off of gold plating, as this is commonly caused by a chemical reaction uniquely individual to the wearer.

Copyright

Copyright and Intellectual Property of this website are owned by Aum Rudraksha Designs. All trademarks, service marks and photography are the property of Aum Rudraksha Designs. No use of these may be made without consent. However our images may be used on personal blogs as long as credit is given to Aum Rudraksha Designs with a link to our website and/or social medias, as well as the clothing brands appearing on our photos : LaLuna & Divine Goddess.

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